Grievance Redressal
How to raise a complaint, expected timelines, and escalation to SEBI SCORES and SMART ODR.
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How to raise a grievance
If you are not satisfied with our services and would like to lodge a complaint, please follow these steps:
- First, contact our Research Analyst representative who is your point of contact. Your complaint will be resolved on best efforts within 7 business working days of receipt.
- You can also reach us by phone at +91 9948884315.
- Alternatively, send us a complaint in writing or by email at support@rudratradingco.in.
- You may also contact the Compliance Officer of the Research Analyst (details below).
We will try to resolve your complaint within 21 days of receipt. Once our investigation is complete, we will provide you with a full response.
Compliance officer
- Name
- Mekapotula Phanindra
- Address
- H. No. 6-657/2, Ram Nagar, Tadakamalla Road, Miryalaguda, Nalgonda (Dist.), Telangana, 508207, India
- phanigoud123@gmail.com
- Phone
- +91 9948884315
If you are still not satisfied with the response, you may escalate to the Principal Officer, Mekapotula Phanindra, at phanigoud123@gmail.com with complete details.
Escalation matrix
If you have a grievance, you can reach out to our support team for assistance.
| Level | Contact person | Contact | Working hours | |
|---|---|---|---|---|
| Customer Care | Mekapotula Phanindra | +91 9948884315 | phanigoud123@gmail.com | Mon–Fri, 9:00 AM – 5:00 PM |
| Head of Customer Care | Mekapotula Phanindra | +91 9948884315 | phanigoud123@gmail.com | Mon–Fri, 9:00 AM – 5:00 PM |
| Compliance Officer | Mekapotula Phanindra | +91 9948884315 | phanigoud123@gmail.com | Mon–Fri, 9:00 AM – 5:00 PM |
| CEO | Mekapotula Phanindra | +91 9948884315 | phanigoud123@gmail.com | Mon–Fri, 9:00 AM – 5:00 PM |
| Principal Officer | Mekapotula Phanindra | +91 9948884315 | phanigoud123@gmail.com | Mon–Fri, 9:00 AM – 5:00 PM |
Registered office: H. No. 6-657/2, Ram Nagar, Tadakamalla Road, Miryalaguda, Nalgonda (Dist.), Telangana, 508207, India
Escalating to SEBI
You can lodge your grievances with SEBI at SCORES, or write to any SEBI office. For queries, feedback or assistance, contact the SEBI toll-free helpline at 1800 22 7575 / 1800 266 7575. If your complaint is not resolved within one month, you may refer it to SEBI.
Mode of filing the complaint on SCORES or with RAASB
- SCORES 2.0 — SEBI's web-based centralised grievance redressal system for time-bound resolution: https://scores.sebi.gov.in/
Two-level review for complaints against a Research Analyst
- First review by the designated body (RAASB)
- Second review by SEBI
If you are not satisfied with the resolution provided, you may file the complaint on the SMART ODR platform for resolution through online conciliation or arbitration: https://smartodr.in/login
Physical complaints
Investors may send physical complaints to:
Office of Investor Assistance and Education
Securities and Exchange Board of India
SEBI Bhavan, Plot No. C4-A, ‘G’ Block
Bandra-Kurla Complex, Bandra (E)
Mumbai – 400 051
See our Investor Complaint Disclosure for the monthly record of complaints received and resolved.