1. Cancellation before service activation
If you cancel a subscription before any research or report has been delivered or accessed — that is, before the service has been activated — you are eligible for a full refund of the amount paid for that subscription.
2. No refund after research delivery
Because our services are digital and delivered immediately, once research, reports or model portfolios have been delivered or accessed, the subscription fee is non-refundable. The nature of research is that its value is realised the moment it is read, and it cannot be returned.
3. Recurring subscriptions
You may cancel an auto-renewing subscription at any time. Cancellation stops the next renewal; you retain full access until the end of the period you have already paid for. We do not provide pro-rata refunds for the unused part of a period once the service has been activated.
4. Duplicate payments
If you are charged more than once for the same subscription due to a technical or payment-gateway error, the duplicate amount will be refunded in full once verified. Please contact us with the payment reference so we can confirm and process it promptly.
5. Refund processing time
Approved refunds are processed within 5–7 working days from the date the refund is confirmed. The time for the amount to reflect in your account thereafter depends on your bank or card issuer.
6. Mode of refund
Refunds are made to the original payment method used for the purchase. We do not issue refunds in cash or to a different account.
7. How to request a cancellation or refund
Send your request from your registered email address to our office email, including your name, the plan purchased and the payment reference. We will acknowledge the request and confirm the outcome.
8. Business days
"Working days" and "business days" refer to Monday to Friday, excluding public and market holidays observed in India.
For any questions about this document, contact our office. Mekapotula Phanindra is a SEBI-registered Research Analyst.